SLA enhancement in Dynamics CRM 2016 Update 1 Part 2 — HIMBAP


In our earlier article we discussed how to create SLA and SLA items for account entity. Now in this article we will see how to use SLA for customer document verification. To work with SLA, we need to use timer control which provides us different option to evaluate SLA. We can configure different criteria which…

via SLA enhancement in Dynamics CRM 2016 Update 1 Part 2 — HIMBAP

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